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[OPERATIONAL STANDARDS]

How Support Works at Antihost

Support is part of the platform. Responsibility boundaries are explicit. Response times are defined, not implied.

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_> SUPPORT_MODEL

Support Built Into the Platform

Support is integrated into daily operations. We monitor core signals, detect instability early, and intervene before it impacts your application.

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Proactive Monitoring

Continuous monitoring of uptime and core system signals. Issues are detected before they impact traffic or conversions.

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WordPress-Focused Support

Support engineers understand WordPress behavior, updates, caching, and common failure modes.

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Operational Involvement

We help with migrations, updates, recovery, and environment-related issues — not just advice.

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Clear Escalation

Issues follow a defined escalation path, with ownership assigned early.

_> SERVICE_LEVELS

Clear Service Commitments

We define our availability and response thresholds to ensure your infrastructure remains predictable under any conditions.

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Clear Service Commitments
_> RESPONSIBILITY

Responsibility Matrix

The platform layer is ours. The application layer is yours. Stability depends on both.

Antihost is responsible for Icon
  • _> Infrastructure availability
  • _> Server-level security and updates
  • _> Backups and recovery processes
  • _> Platform-level monitoring
You are responsible for Icon
  • _> Site content and configuration
  • _> Plugin and theme choices
  • _> Application-level changes
_> SUPPORT_ACCESS

Support Channels

Multi-channel access with priority-based routing. Response coverage follows your active service level.

Submit a Request
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Support via dashboard and email

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24/7 availability for critical issues

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Standard requests during business hours

_> INCIDENT_RESPONSE

Incident Handling Process

Detection
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Detection

Issues are detected via monitoring or user reports.

Detection
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Detection

Issues are detected via monitoring or user reports.

Detection
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Detection

Issues are detected via monitoring or user reports.

Detection
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Detection

Issues are detected via monitoring or user reports.

_> SUPPORT_LEVELS

Support Levels Explained

Support is available on every plan, with response times and involvement adjusted to the scope of your setup.

Compare plans
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Default Plan Support

Best for small and growing WordPress sites

Support includes:
  • _> Access to support via dashboard and email
  • _> Help with platform-related issues
  • _> Guidance during migration and onboarding
  • _> Incident support when needed
Response coverage:
  • _> Business hours for standard requests
  • _> 24/7 for critical incidents
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Business Plan Support

Best for business-critical WordPress sites

Support includes:
  • _> Everything in Default
  • _> Faster response for incidents
  • _> Proactive involvement during issues
  • _> Assistance with updates and recovery
Response coverage:
  • _> Priority handling for critical issues
  • _> Business hours for non-critical requests
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Agency Plan Support

Best for teams managing multiple client sites

Support includes:
  • _> Everything in Business
  • _> Support that understands agency workflows
  • _> Help with staging, validation, and rollouts
  • _> Coordination across multiple sites
Response coverage:
  • _> Priority support for incidents
  • _> Coordinated handling for multi-site issues
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VPS Support

Best for custom stacks and full control

Support includes:
  • _> Infrastructure-level support
  • _> Assistance with provisioning and scaling
  • _> Incident support for infrastructure issues
What’s not included by default:
  • _> Application-level debugging
  • _> Ongoing system administration
  • _> Dedicated DevOps support (custom agreement)
_> GET STARTED

Start with a predictable setup

Choose a plan or talk to us about your setup before making a decision.

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14-DAY TEST RUN

Full access. No obligations

Free to Move

Leave anytime. No penalties

Migration reassurance

Free migration handled by our team

Human support

Real support when you need it